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About . Safety + Security . FAQ: Student Health 

FAQ: Student Health

Do students have access to medical care?

March 13, 2020: Access to all health services remains unchanged. CIA students may visit University Health Services free of charge even if you have outside insurance. For more information about services and student health insurance, please visit the University Health Service’s website.

I’m worried I have symptoms.

March 13, 2020: If you are exhibiting symptoms of concern, call 216.368.2450 before visiting University Health Services. A nurse will speak with you and determine what your next steps should be. A nurse is available on-call to students 24 hours a day, seven days a week at 216.368.2450.

I’m scared and feeling anxious about this; what can I do?

March 13, 2020: University Health and Counseling Services offers counseling services. For everyone's health, most counseling appointments will be offered via telephone. Visit University Health and Counseling Services online or call 216.368.5872 to speak with a counselor.

How do I obtain medical care?

March 13, 2020: University Health and Counseling Services at CWRU remain open, both during their regular hours and through the 24/7 emergency lines. If you need to speak with a medical professional or a counselor, call the appropriate office before going to their location.

To make an appointment:

  • By phone (during open hours): Call 216.368.2450
  • Mental health counseling: Call 216.368.5872
  • Schedule online at
  • Medical advice after hours and on the weekend: Call 216.368.2450
  • Emergencies on campus: Call 216.368.3333

Does the College have a quarantine protocol in place?

March 13, 2020: Yes. We have partnered with Case Western Reserve University, whose emergency plans include a pandemic protocol that covers, among other contingencies, quarantine for non-hospitalized students.

Need medical attention?

Need medical attention?

Students who have questions about their symptoms or are not feeling well should call CWRU University Health Services at 216.368.2450 and speak to the nurse on call. The line is open 24/7. Do not go to University Health Services’ office without calling first.

Faculty and staff should consult with their personal health care providers.

For more information:

Matthew Smith, PhD
Director of Student Life + Housing
216.421.7495 | Contact